Refund & Return Policy

1. Our Return Commitment

At Aarnee Enterprise, we are committed to providing the highest quality products and utmost customer satisfaction. We inspect every piece of jewellery, clothing, and accessory prior to packing. However, if you receive a damaged, defective, or incorrect item, we offer an easy 7-Day Return and Replacement Policy.

2. Eligibility for Returns & Replacements

To be eligible for a return or replacement, your item must meet the following criteria:

• Return request must be raised within 7 days of parcel delivery.
• The item must be in its original, unused, and unworn condition with all tags, brand packaging, and certificates intact.
• For damaged or missing items in transit, sharing a brief unboxing video upon opening the parcel helps us process instant replacements without delay.

3. Non-Returnable Items

The following items are not eligible for returns or refunds due to hygiene and standard retail guidelines:

• Items showing visible signs of wear, perfume stains, washing, alterations, or accidental physical damage after delivery.
• Items returned without original packaging or tags.
• Customized or personalized orders specifically requested by the customer.

4. Order Cancellation Policy

You may cancel your order free of charge at any time before it has been dispatched from our warehouse. To cancel an order:

• Contact our support team directly via WhatsApp or phone with your Order Reference Number.
• If the order has already been handed over to the courier, cancellation may not be possible, but you may request a return upon delivery in accordance with our return guidelines.

5. Refund Processing Timeline

Once your returned item reaches our facility and passes basic quality verification:

• Free Replacement: A brand-new replacement unit will be dispatched to your address within 24 to 48 business hours with priority tracking.
• Cash on Delivery (COD) Refunds: For COD orders, refunds will be credited directly to your bank account via UPI / IMPS / NEFT within 3 to 5 business days after you provide your payout details.

6. How to Initiate a Return

Initiating a return or refund is quick and simple. Reach out to our dedicated support team with your Order Reference Number and product pictures:

Aarnee Enterprise Support & Returns Helpdesk
WhatsApp Support: +919990040160 (Instant Help)
Email: rinku@aarneeenterprises.com
Customer Helpline: +919990040160